FAQ

About The Tutor Lab

 

What is The Tutor Lab?


The Tutor Lab is the future of tutoring. Our vision is to help students reach their full potential through innovative online teaching.




Who are The Tutor Lab tutors?


The tutors at The Tutor Lab are fully qualified teachers and experienced tutors who are experts in their subjects.




Who is it suitable for?


The Tutor Lab is suitable for all KS3, GCSE and A-level students who need help with their learning or want to reach their full potential with our support.




In what subjects do you offer support?


We offer tutoring in Biology, Chemistry, Physics and Maths.




What services does The Tutor Lab offer?


We help students with tailor-made tutoring in our virtual classroom. At The Tutor Lab we want to simplfy learning and bring digitalisation into an outdated tutoring system.





Private Tutoring

How does video tutoring work?


In the same way as traditional tutoring. The only difference is that the student and tutor are in a virtual classroom. Both see/hear each other in live mode using integrated functions.




Do I need a microphone and a webcam?


Yes, you will need a microphone so that you can communicate with the tutor. However, a webcam is not neccesary. The most important thing is that you can hear each other.




How does the recording function work?


Recording starts as soon as the tutor approves the recording. Once the lesson is finished, you will immediately be able to save the recording on your pc/laptop.




What are the advantages of online tutoring?


Travel time and costs are eliminated. With the recording function, the lesson can be recorded and played back at any time.




How long does a lesson last?


The minimum time for each lesson is 1 hour.




What functions are available


Resources can be shared in the chat and a digital whiteboard allows you to work togethor. Screen sharing is also available as well as the recording function.





 

Prices

I cannot hear the tutor?


Please check your microphone is on and is working. Please tell the tutor in the chat function so they can fix the problem.




The tutor cannot hear me?


Please make sure you unmute yourself by clicking the 'unmute' button on the bottom left corner of your screen. Please also make sure you have a working microphone and it is switched on.




The link does not work?


Contact the tutor straight away. They will be able to send a working link to the lesson.





 

Booking

How does video tutoring work?


In the same way as traditional tutoring. The only difference is that the student and tutor are in a virtual classroom. Both see/hear each other in live mode using integrated functions.




Do I need a microphone and a webcam?


Yes, you will need a microphone so that you can communicate with the tutor. However, a webcam is not neccesary. The most important thing is that you can hear each other.




How does the recording function work?


Recording starts as soon as the tutor approves the recording. Once the lesson is finished, you will immediately be able to save the recording on your pc/laptop.




What are the advantages of online tutoring?


Travel time and costs are eliminated. With the recording function, the lesson can be recorded and played back at any time.




How long does a lesson last?


The minimum time for each lesson is 1 hour.




What functions are available


Resources can be shared in the chat and a digital whiteboard allows you to work togethor. Screen sharing is also available as well as the recording function.





 

Technical questions

I cannot hear the tutor?


Please check your microphone is on and is working. Please tell the tutor in the chat function so they can fix the problem.




The tutor cannot hear me?


Please make sure you unmute yourself by clicking the 'unmute' button on the bottom left corner of your screen. Please also make sure you have a working microphone and it is switched on.




The link does not work?


Contact the tutor straight away. They will be able to send a working link to the lesson.





 

Security

How is my data backed up?


Data is stored anonymously on a secure server. Payment data is transmitted via a secure SSL connection.




How does The Tutor Lab ensure the safety of students online?


Students are only in contact with qualified teachers who have a clean and updtaed DBS check and have updated safeguarding training. DBS certificate of the tutor is available upon request. Our moderators check chats and tutoring lessons regularly. No one has access to any personal information.





 

Other

 

I cannot hear the tutor?


Please check your microphone is on and is working. Please tell the tutor in the chat function so they can fix the problem.




The tutor cannot hear me?


Please make sure you unmute yourself by clicking the 'unmute' button on the bottom left corner of your screen. Please also make sure you have a working microphone and it is switched on.




The link does not work?


Contact the tutor straight away. They will be able to send a working link to the lesson.





The Tutoring Lab Ltd

London, United Kingdom

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Info@thetutorlab.co.uk